FAQ

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide, with multiple fulfillment centers for faster delivery.

Q: How long does delivery take?
A: Orders typically process within 1–2 business days. Standard shipping takes 5–12 business days; you’ll receive a tracking number once your order ships.

Q: Can I track my order?
A: Yes. When your product ships, we’ll send you a tracking link via email.

Returns & Refunds

Q: What is the return window?
A: You can request a return within 7 days of delivery.

Q: What qualifies for return or refund?
A:

  • Damaged or defective items
  • Incorrect items
  • Lost packages (no tracking update for 30 days)
  • Change-of-mind returns (7-day window, buyer pays return shipping)

Q: How do I initiate a return?
A: Email us at oxenustore@gmail.com with your order number, issue details, and photos. An RMA number and return address will be provided—only return items after we approve your request.

Q: When will I get my refund?
A: After return is received and inspected, allowance process begins. Refunds are typically issued within 3–5 business days and may take additional time to reflect back to your payment method.

Payments & Orders

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, AMEX), PayPal, and other local options at checkout.

Q: Can I modify or cancel my order?
A: Orders process quickly. If your order hasn’t shipped yet, we may be able to modify or cancel it. Otherwise, please wait until delivery and request a return.

Products & Availability

Q: Are your products authentic?
A: Absolutely. We source directly from verified manufacturers and maintain strict quality controls.

Q: What if an item is out of stock?
A: You can sign up for “Back in Stock” alerts on the product page, and we’ll notify you once the item is available again.

Support & Contact

Q: How do I reach customer support?
A: You can email us anytime at support@oxenu.store or use the live chat icon on the site for quick assistance.

Q: Do you have a knowledge center or help articles?
A: Yes! Our FAQ is your first resource, but you can also explore relevant sections like Shipping Policy, Returns, or our blog for helpful guides.